The central policy covering all customer information relating to bespoke grillz — production, fit, materials, shipping and customer responsibilities.
Every grill is handcrafted exclusively to the customer's specifications.
Each order is manufactured according to the selected tooth configuration, metal, finish and, where applicable, the customer's dental impressions.
No products are manufactured in advance or held as stock.
Because every grill is bespoke, it cannot be resold or repurposed once production has commenced.
Production begins immediately after an order is placed.
Precious metals, casting materials and production resources are allocated specifically to each order from the point of purchase.
As each product is custom-made, all sales are final.
Orders cannot be cancelled, modified or refunded after purchase except where required by applicable consumer law.
By placing an order, the customer acknowledges that the product is manufactured specifically for them and that production begins immediately following purchase.
Remote orders include a complimentary dental impression kit.
The quality of the finished grill depends entirely on the accuracy of the submitted impressions.
Customers should carefully follow the supplied instructions when taking their mould.
If an impression is unsuitable for manufacturing, a replacement impression may be required before production can continue.
If a mould kit is lost during transit before delivery, one replacement kit will be dispatched free of charge.
If additional replacement kits are required due to repeated loss, repeated unsuccessful impressions or customer error, replacement kits and shipping costs may be charged before another kit is dispatched.
Every grill is manufactured directly from the submitted dental impressions.
When an accurate impression is provided, the finished grill should fit correctly.
If a fit issue is determined to be the result of manufacturing, the grill may be repaired or remade.
If the fit issue results from an inaccurate or distorted impression, a new impression may be required before a replacement can be produced.
Where significant tooth rotations, spacing, bite differences or other complex dental characteristics affect retention, a dental adhesive such as Fixodent may be recommended. This does not indicate a manufacturing defect.
Custom commissions are manufactured according to the customer's approved specifications.
Once production has commenced, design changes cannot be guaranteed.
Every grill is individually handcrafted.
Minor differences in polish, finish, colour tone, engraving, texture and other handmade characteristics are a natural result of the manufacturing process and are not considered manufacturing defects.
Precious metals naturally exhibit minor variations.
Small polishing marks, surface lines and slight colour differences are normal characteristics of handcrafted precious metal jewellery and are not considered defects.
The appearance of yellow, white and rose gold may vary slightly depending on alloy composition and karat.
Product photography should be considered illustrative only.
Sterling silver naturally tarnishes over time when exposed to moisture, chemicals, chlorine, sulphur, cosmetics or environmental conditions.
This is a natural property of silver and is not considered a manufacturing defect.
Coloured and black finishes are surface treatments applied during manufacturing.
With normal wear, these finishes may gradually change in appearance, particularly on areas exposed to regular friction.
This is considered normal wear and not a manufacturing defect.
Production begins once payment has been received and, where applicable, suitable dental impressions have been approved.
The average production time is 3–9 business days based on historical production data.
Production times are estimates only and are not guaranteed.
Certain orders may require additional production time depending on:
Orders are completed as efficiently as possible while maintaining quality standards.
Tracking information is provided once an order has been dispatched.
Shipping estimates are provided by the courier and cannot be guaranteed.
Delivery delays caused by customs, couriers, weather or other circumstances outside reasonable control are not considered production delays.
International customers are responsible for any customs duties, taxes, VAT or import charges imposed by their destination country unless otherwise stated.
These charges are determined by local customs authorities and are outside the seller's control.
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect or incomplete delivery information may require additional shipping charges before redispatch.
Orders refused by the recipient or returned following failed delivery attempts may require additional shipping charges before redispatch.
Manufacturing defects, shipping damage or incorrect items must be reported within 48 hours of delivery.
Clear photographs may be requested before determining the appropriate resolution.
Where a manufacturing fault is confirmed, the product may be repaired, remade or replaced.
Customers are responsible for reviewing all order information before completing checkout, including:
Changes may not be possible once production has commenced.
To maximise product longevity, grillz should not be worn while:
Following the supplied care instructions will help preserve the finish and appearance of the grill.
Due to the hygienic nature of products manufactured from individual dental impressions, completed grillz cannot be accepted for resale or exchange.
Additional verification may be requested before processing an order where fraud-prevention systems identify elevated risk.
Orders may be delayed, cancelled or refunded before production begins if verification cannot be completed.
If an issue arises with an order, customers are encouraged to contact elcogrillz@gmail.com before initiating a payment dispute.
Most issues can be resolved more quickly through direct communication.
Where a chargeback or payment dispute is initiated, relevant documentation may be provided to the payment provider, including:
To the maximum extent permitted by applicable law, liability arising from any order is limited to the purchase price of the product.
Nothing within this policy limits or excludes any statutory rights that cannot legally be excluded.
For any questions regarding an order or this policy:
Email: elcogrillz@gmail.com